FAQ
1. Are Neeko products safe for my baby?
Yes, all our products are designed or selected with your baby’s safety and comfort in mind. We prioritize natural materials, gentle formulations, and high safety standards.
2. From what age can your products be used?
Most of our products are suitable from birth unless otherwise specified. For care products, we always recommend checking the label or consulting your pediatrician if you’re unsure.
3. Are your training underwear really absorbent?
Yes! They are made to handle small accidents during potty training. They don’t replace diapers but help your child gain independence while providing light protection.
4. Are your carriers and accessories safe and ergonomic?
Absolutely. All our carriers and accessories are designed to support your baby’s natural posture, ensure comfort, and strengthen the parent-child bond.
5. What are the delivery times?
Delivery usually takes 5 to 8 business days. A tracking link will be sent to your email once your order has been shipped.
6. Where are your products shipped from?
Orders are shipped from our partner warehouses in Europe and Asia, depending on stock availability, to ensure fast and reliable delivery.
7. How can I track my order?
You’ll receive an email with your tracking link as soon as your order is shipped. If you can’t find it, please check your spam folder or contact us at info@myneeko.com.
8. What should I do if my order arrives incomplete or damaged?
Please contact us at info@myneeko.com with your order number and photos of the package. We’ll quickly find the best solution for you.
9. What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. All payments are fully encrypted and secure.
10. Can I return a product if I change my mind?
Yes, you can request a return within 14 days of receiving your order. The product must be unused, unwashed, and in its original packaging. Contact us at info@myneeko.com for assistance.
11. Do I have to pay for return shipping?
Yes, unless you received a defective or incorrect product, return shipping costs are the customer’s responsibility.
12. How can I contact you?
You can reach us anytime at info@myneeko.com or through our website’s contact form. We usually respond within 24–48 business hours.
13. Do you offer customer support in English?
Yes! Our support team speaks English and will gladly assist you at every step of your shopping experience.
14. Why choose Neeko?
Because we understand what parents truly need — safe, useful, and beautifully designed baby essentials that make daily life easier. At Neeko, we combine practicality, care, and quality to support families with love and trust.